Ride & Transfer Policies

Applies to new ride and transfer reservations from October 12, 2026. Existing confirmed bookings keep the terms agreed when booked.

BOOKING & FARES

Book online at least 12 hours before pickup. For shorter notice, call or text 719-482-6084; availability must be confirmed. Quote requests are not confirmed rides until Valor approves the itinerary and fare. Prom, wedding, excursion, graduation and date-night rides cost USD $100 per hour. The total is $100 multiplied by the agreed number of hours; for example, three hours costs $300 before disclosed extras. Confirm the requested hours, itinerary and total with Valor before booking. Airport transfers and regular mileage-based rides are quoted in USD at $1.75 per mile using the owner-configured rate in effect when the quote is issued. Distances entered in kilometers are divided by 1.609344 before calculating the fare. For example, 160.9344 kilometers equals 100 miles, for a $175 base fare at this rate. Estimates require route and distance confirmation by Valor; opening Google Maps does not automatically calculate or confirm a fare. The final quote identifies the rate, distance and any additional charges for your acceptance before payment. Listed transfer fares are one-way unless stated otherwise; return journeys are separate. Any tolls, parking, airport charges, extra stops, or waiting charges must be disclosed and accepted before they are added. Shared rides may include other passengers; pickup windows and seats are confirmed before approval. Passenger and luggage limits depend on the assigned vehicle.

CANCELLATIONS & REFUNDS

Cancel at least 48 hours before pickup for a refund of the amount paid, less any nonreturned processing fee disclosed before payment. Confirmed rides canceled less than 48 hours before pickup and customer no-shows are nonrefundable. Online cancellation and rescheduling close 48 hours before pickup; contact Valor for later changes, which are subject to availability. If Valor cancels and no replacement is accepted, refund the unused service in full. Refunds use the original payment method; bank processing time varies.

PICKUP & FLIGHT DELAYS

Be ready at the confirmed pickup point. A five-minute courtesy grace period applies to standard pickups. After reasonable contact attempts, the driver may depart and treat the ride as a no-show. Airport meeting points and grace periods are confirmed separately. Provide the flight number and report changes promptly. Arrival delays of up to two hours are considered subject to driver and vehicle availability; longer delays require reconfirmation.

SAFETY & CONDUCT

Wear seat belts. Children need an appropriate restraint; arrange it before booking. Travelers under 18 must be accompanied by a responsible adult. No smoking, vaping, illegal drugs, weapons, threats, or unsafe intoxication. Unsafe conduct may result in refusal or termination of service. Service animals are welcome; disclose other pets before confirmation. Severe soiling requiring professional cleaning may incur a $250 cleaning fee disclosed before booking and supported by documentation; repair costs require a separate documented assessment.

CONTACT

719-482-6084 | info@valorglobaltravel.com